| Issue ID | 1562233 |
| Internal NHTSA # | 11206023 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E320 |
| Model Year | 2006 |
| File date | 03/01/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | In january 2018, my car had developed sbc malfunction issues and i took it to the and they quoted me $ 2,700+/- to fix the issue. I then called mb usa and they told me that the sbc unit warranty was extended for 10yrs and that i had just crossed that limit. I then reached out to a private mechanic who agreed to replace the unit for $865 (please see the attached receipt). I was able to purchase the sbc unit from mb of clear lake for $1,045. 70 . Thus, i was able to get the car repair and save my self about $1,000 as mb was not covering its repair. On september 2018 i received a letter from mb usa, indicating that the cost of the repair is reimbursable. I reached out to the dealer and provided all the documents that they requested. However, i was told the repair can be reimbursed only if it was done by an authorized dealer. I believe this is not a fairway to resolve the issue when all the relevant documents are available for a legitimate reimbursable. Mb i believe is not acting in good faith and i need your assistance in recovering my due refund for a faulty sbc unit. I have sent a letter to mb usa and they reached out to me with the answer, "not unless repair done by an authorized dealer" thank you. |
| Vehicle Mileage at Failure | 200000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FRIENDSWOOD, TX |
| VIN pattern | WDBUF26J46AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |